Privacy Policy UD10 – Our Commitment to Protecting the Personal Data of Malaysian Members

UD10 Entertainment Sdn. Bhd. ("ud10", "we", "our platform") operates an online casino platform at ud10.my. We take the privacy of every individual who interacts with our platform seriously, and this Privacy Policy explains transparently how we handle your personal data.

This Privacy Policy applies to all information collected by ud10 through our official website, mobile app, email, live chat, WhatsApp, and all other interaction channels between you and the ud10 platform. It covers personal data you voluntarily provide when registering an account, making a deposit, or contacting customer support, as well as data collected automatically as you browse and use our platform.

Ud10's collection and processing of personal data is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and all relevant subsidiary regulations. We are committed to ensuring your data is managed transparently, responsibly and securely at all times.

Ud10 only collects personal data that is strictly necessary to provide a safe, fair and efficient service to our members. The following are the categories of data we collect:

Data you provide directly:

• Registration information: Your full name, Malaysian phone number, email address, date of birth and the password you chose when creating your ud10 account.
• Identity verification information: A copy of your MyKad or other identity document submitted to us for account verification or withdrawal processing above certain limits.
• Financial information: Your e-wallet account details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or bank account information used for DuitNow and FPX processing in your deposit and withdrawal transactions.
• Support communications: Records of all communications between you and the ud10 customer support team via live chat, email, and WhatsApp.

Automatically collected data:

• IP address, web browser type, operating system, and device information used to access ud10.
• Session and game activity data, including login times, games played, bets placed, and winnings recorded.
• Cookie data and similar tracking technologies that help us understand usage behaviour and enhance your experience on the ud10 platform.
• General geographic location based on IP address for regulatory compliance and security purposes.

UD10 uses collected personal data solely for legitimate, necessary, and relevant purposes in connection with the provision of our platform services. The primary purposes for which we use your data are as follows:

• Account management: Creating, verifying, and managing your ud10 account, including identity and age verification in compliance with legal requirements.
• Transaction processing: Processing all deposits and withdrawals you make via local Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow and FPX.
• Gaming service provision: To enable you to access and enjoy all games available on the ud10 platform, including slots, live casino, table games and bonus features.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and other violations of ud10's Terms & Conditions.
• Customer support: Providing effective technical assistance and support through all available channels.
• Regulatory compliance: Fulfilling legal and regulatory obligations applicable to ud10's operations, including financial reporting and audit requirements.
• Responsible gambling: Monitoring play patterns to identify early signs of problem gambling and helping members make use of available self-control tools.
• Platform improvements: Analysing aggregated usage data to improve the design, performance, and content of the ud10 platform for the benefit of all members.
• Marketing communications (with your consent): Sending notifications about promotions, bonuses and new offers to members who have consented to receive such communications.

UD10 does not sell, rent or trade members' personal data to third parties for marketing purposes. This is an absolute and unchanging commitment. However, in the course of operating the platform, we may need to share certain data with trusted third parties in the following limited categories:

• Payment providers: To process your deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), and CIMB Clicks (FPX), we are required to share the necessary transaction information with the relevant payment service providers. This data is limited strictly to what is needed to complete the transaction.
• Game providers: Third-party game providers such as Red Tiger Gaming, PG Soft and others may receive game session data required to deliver their services. This data does not include your financial information or personal identification details.
• Technology infrastructure providers: Providers of server hosting, cloud computing and technical infrastructure services that we use to operate the ud10 platform may have limited technical access to stored data.
• Regulatory authorities and law enforcement agencies: UD10 will disclose personal data to government authorities or Malaysian law enforcement agencies where required by law or court order.

All third parties who receive data from ud10 are required to comply with strict data protection standards and to use that data solely for the specified purpose. We do not permit them to use your data for any other purpose.

UD10 continuously invests in security technologies and procedures to ensure our members' personal data is protected to the highest reasonable standard. Our key security measures include:

• 256-bit SSL encryption: All data transmitted between your device and ud10's servers is protected by 256-bit SSL encryption — the highest industry standard, and the same level used by Malaysia's leading banks to secure their customers' online transactions.
• Encryption of data at rest: Sensitive data stored in ud10's databases, including financial and identification information, is encrypted using modern encryption algorithms at rest.
• Role-based access control: Access to members' personal data is restricted to ud10 staff with a legitimate business need only. All access is logged and monitored by our security team.
• Two-factor authentication (2FA): Two-factor authentication is available for all ud10 member accounts, adding an extra layer of protection beyond your password.
• 24/7 Security Monitoring: ud10's cybersecurity team monitors our systems around the clock to detect and respond to any threats or suspicious activity.
• Regular security audits: The ud10 platform undergoes regular internal and external security audits to identify and address any security vulnerabilities before they can be exploited.
• Staff training: All ud10 staff who handle personal data undergo comprehensive data protection training and are bound by strict confidentiality agreements.

While we take all reasonable steps to protect your data, no security system is entirely foolproof. We also encourage you to take personal precautions, such as using a strong, unique password for your ud10 account and enabling two-factor authentication.

UD10 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. Our general principles are:

• Active accounts: Personal data and gaming records are retained for as long as your account remains active on the ud10 platform.
• Following account closure: Following account closure, we retain personal data and transaction records for a minimum of 7 years, in line with Malaysian legal requirements on financial record-keeping and anti-money laundering.
• Support communication records: Customer support interaction records are retained for 3 years from the date of communication for quality control purposes and to assist in resolving any disputes that may arise.
• Technical data and logs: Technical logs and session data are typically retained for 90 days for security monitoring and technical troubleshooting purposes.

When data is no longer needed and there is no legal obligation to retain it, ud10 will securely destroy or anonymise that data in accordance with established procedures.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by ud10. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact us by email at [email protected] clearly stating your request. We will respond within 14 business days of receiving your complete request.

The ud10 platform uses cookies and similar tracking technologies to enhance your experience, maintain platform security and understand how members use our services. The following are the types of cookies we use:

• Essential Cookies (Required): Login Session Security Token Language Preference
  These cookies are required for the platform to function properly and cannot be disabled.
• Performance Cookies (Optional): Usage Analytics Game Session Data
  These cookies help us understand how the platform is used and improve the experience. You may opt out of these cookies.
• Functional Cookies (Optional): Account Settings Gaming Preferences
  These cookies remember your preferences to deliver a more personalised experience.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the ud10 platform. For more information on managing cookies in different browsers, please refer to your browser's help documentation.

The ud10 platform may contain links to third-party websites or services, including game providers and payment processors. This Privacy Policy applies only to information collected directly by ud10.

UD10 is not responsible for the privacy practices or content of any third-party websites you may access through our platform. We encourage you to read the privacy policy of any third-party website before providing them with any personal information.

When you make a payment via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, that transaction is subject to the respective payment provider's own privacy policy and terms of service — not ud10's Privacy Policy. UD10 only receives the transaction confirmation required to credit your account, not your full payment account details.

UD10 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will take effect upon publication on this page, along with the updated effective date.

For changes deemed material and significant, we will endeavour to notify members via email or an in-platform notice on ud10 before the changes take effect, giving you sufficient time to review them.

Your continued use of the ud10 platform after any amendments to this Privacy Policy take effect will be considered your acceptance of the updated terms. It is your responsibility to check this page periodically to stay informed of the latest applicable policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to get in touch. The ud10 support team is friendly, knowledgeable, and ready to assist you fully in Bahasa Malaysia.

You may reach us through the following channels:

• Email: [email protected] — for detailed privacy enquiries that may require a longer response time. We will reply within 14 business days.
• Live Chat: Available on the ud10 platform — for general enquiries requiring an immediate response in under 2 minutes.
• WhatsApp: For quick, casual communication during standard operating hours.

When contacting us regarding a personal data request, please include your full name, ud10 account number (if applicable), and a clear description of your request or concern. This helps us process your request more quickly and accurately.